FAQ

Frequently Asked Questions

Welcome to the Envires Frequently Asked Questions (FAQ) Page

We’re here to help you find answers and make your shopping experience smooth and enjoyable. If you need more information, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?

Answer:
Our estimated delivery times within the United Kingdom are:

Order Handling Time: 1–3 business days (Monday to Friday). Once your order is processed, it will be handed over to one of our trusted carriers.

Transit Time: 7–12 business days (Monday to Friday).

Estimated Delivery Time: 8–15 business days total (handling + shipping).

For detailed information, please see our Shipping Policy .

Question #2: Do you offer free shipping?

Answer:
Yes! We offer free standard shipping on all orders across the United Kingdom.
For more details, please visit our Shipping Policy .

Question #3: Where is Envires located?

Answer:
Envires is a United Kingdom–based baby and kids’ products brand.
We focus on safe, high-quality, and thoughtfully designed items for babies, toddlers, and parents.
All orders are shipped from our UK-based fulfillment centres.

Question #4: What if I receive a damaged or defective product?

Answer:
If you receive a defective or damaged item, please contact us within 30 days of delivery.
We’ll gladly arrange a replacement or refund at no extra cost.
See our Return Policy for details.

Question #5: Can I cancel my order after placing it?

Answer:
Yes, you can cancel your order within 24 hours of purchase by contacting our support team.
After this period, your order may already be processed for shipping.

Question #6: What is your return policy?

Answer:
We offer a simple, worry-free 30-day return policy.
If you’re not completely satisfied, you can return your item within 30 days of delivery.
Please visit our Return Policy for full information.

Question #7: When will I receive my refund after returning a product?

Answer:
Once we receive and inspect your returned item, we’ll issue your refund.
Refunds usually appear on your original payment method within 5–7 business days, depending on your bank or payment provider.

Question #8: Do your products come with a warranty?

Answer:
Yes, all Envires products include a 30-day warranty that covers manufacturing defects.
For more information, please review our Return Policy .

Question #9: How can I contact customer support?

Answer:
You can reach our support team by emailing us at support@envires.com
or by filling out the contact form on our Contact Us page.
We’re always happy to help!

Question #10: Do you ship internationally?

Answer:
At this time, we only ship orders within the United Kingdom.
We plan to expand to more countries soon — stay tuned!

Question #11: Do you have a physical store?

Answer:
We are an online-only store, which allows us to offer affordable prices and a wide range of high-quality baby products delivered straight to your door.

Question #12: Can I place a bulk or wholesale order?

Answer:
Yes, we accept bulk and wholesale orders for nurseries, childcare centres, and businesses.
Please contact us at support@envires.com for more details.

Question #13: How can I track my order?

Answer:
You can track your order anytime through the Track Order page on our website.
Once your order ships, we’ll send you a tracking link via email.

Question #14: What kinds of baby products do you offer?

Answer:
At Envires, we offer a curated range of baby essentials — including:

Feeding & Weaning accessories
Baby bedding & comfort products
Bath time and safety items
Toys and developmental products
Nursery décor and accessories

All designed with comfort, safety, and simplicity in mind.

Contact Information

Store Name: Envires Baby
Address: 32 Edenfield Rd, Prestwich, Manchester M25 0EE, United Kingdom
Email: support@envires.com
Phone: +44 7449 712348

Customer Service Hours: Monday to Sunday, 9:00 AM – 5:00 PM (GMT/BST)

We do our best to respond within 1–2 business days.